Contact Us
This page explains how to contact the Non Gamstop Casinos team, what we can help with, and when you will get a faster answer from someone else. We are an independent editorial site. We review casinos, but we do not run any of them.
Who you are contacting
Non Gamstop Casinos publishes research-based guides and reviews for adults in the UK who want to understand casinos operating outside GAMSTOP. We do not hold your casino account, take deposits, process withdrawals or make decisions about bonuses. If you want to know more about who we are, read About Us.
Our editorial team can be reached through the contact details or form provided on this page by the site. We have not published a phone number or live chat line, so please do not rely on one you find elsewhere claiming to be ours.
What we can help with
- Corrections: a fact, bonus term, payment detail or date on our pages looks wrong or out of date.
- Review questions: you want to know how we assessed an operator or how a rating was reached.
- Suggestions: a topic, guide or comparison you would like covered.
- Feedback on our lists: you have researched a casino and found information we should check.
- Site or privacy queries: questions about how the site works. Our Terms and Conditions set out the rules of use.
What to include in your message
- The page address or the name of the casino you are writing about.
- What you think is wrong or what you would like to know.
- Any evidence, such as a link to the operator's own terms and the date you viewed them.
- A reply email address. Please do not send passwords, card numbers or copies of ID.
Bonus terms change often, so dates matter. Our pages carry a fact-check date, and we compare corrections against the operator's current published terms before updating anything.
What we cannot do
Please do not ask us to resolve a dispute with a casino. We cannot release a withdrawal, reopen a closed account, reverse a bonus decision or act as an advocate on your behalf. We also cannot guarantee any outcome from a complaint.
If you have a problem with an operator
Start with the casino's own support and keep a record of every message. Then use its formal complaints procedure, which should be set out in its terms. Note that the operators listed on our pages, including Betmica, Kikibet and Betninja, are separate businesses from us. Check who licenses each one and which alternative dispute route it offers. An operator that accepts British customers is not automatically authorised by the UK Gambling Commission to serve them.
Withdrawal delays are often linked to identity verification or source-of-funds checks. Sending the documents the casino asks for, through its official channels only, is usually the quickest fix.
Support that matters more than an email to us
If gambling is causing you harm, please do not wait for a reply from a review site. GamCare runs the National Gambling Helpline on 0808 8020 133. GAMSTOP offers free self-exclusion from UK-licensed sites, and blocking software and deposit or loss limits can add further protection. Our Responsible Gambling page explains these tools in more detail.
You must be 18 or over to gamble. Gambling should be treated as paid entertainment, never as a source of income or a way to solve money problems.
Independence and commercial links
Some links on our site may earn us commission if you sign up with an operator. Commission does not buy position: our ratings are editorial and based on researched information about terms, payments and features, not on payment. Our messages to you are never sales pitches, and we will not pass your email to casinos.
Response times
We read every message, but we cannot promise a set reply time. Corrections that can be checked against an official source are usually the quickest to deal with. To compare operators while you wait, see our main list of non GamStop casinos.